Can you provide more information about your jewelry?
All our jewelry is made from 100% 925 Sterling Silver, ensuring high quality and durability. We take pride in our exquisite designs and craftsmanship, offering unique and beautiful pieces like the Lily Necklace. If you have any specific questions about our jewelry, please feel free to reach out to us.
What is 925 Sterling Silver?
925 Sterling Silver is a high-quality silver alloy that consists of 92.5% pure silver and 7.5% other metals, usually copper. This combination enhances the durability and strength of the silver, making it suitable for jewelry making.
How do I take care of my Sterling Silver jewelry?
To keep your Sterling Silver jewelry looking its best, it is important to properly care for it. Here are some tips:
- Avoid exposing your jewelry to harsh chemicals, such as chlorine or bleach.
- Remove your jewelry before swimming, showering, or engaging in activities that may cause damage.
- Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch to prevent tarnishing.
- Regularly clean your jewelry with a soft cloth to remove any dirt or oils.
How long does it take to receive my order?
On average, it takes 3 - 7 business days for your order to arrive. Please note that there may be circumstances and delays that our carriers may experience, such as natural disasters or holidays, which are out of our control. While we strive to deliver your order on time, we cannot guarantee the exact delivery time.
What is your return policy?
We have a 14-day return policy. If you are not satisfied with your purchase, you can request a return within 14 days of receiving your item. To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more details, please refer to our refund policy.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of creating it. Simply send us an email with the subject line "CANCEL" and we will process your cancellation. However, if your order has already shipped, it cannot be canceled.
What should I do if my item arrives damaged?
We take great care in packaging our products to ensure they arrive in perfect condition. However, if your item arrives damaged, please contact us immediately with your order number and a picture of the damaged product. We will be happy to send you a replacement free of charge. Please refer to our Refund Policy for more information.
How can I contact customer support?
For any questions regarding our products or for assistance with your order, please email support@olyjewels.com and you should receive a response within one business day. If you are emailing about your order, please include the order number or the email/phone number used at checkout in your message.
We look forward to assisting you!
Can I change the shipping address after placing an order?
If you have entered an incorrect shipping address, please notify us immediately by replying to your order confirmation email. We will do our best to correct the address within 24 hours. However, once the order has been shipped, we cannot change the shipping address.
How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Do you ship internationally?
Yes, we offer international shipping. However, please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. The exact shipping time and cost will vary depending on the destination country.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
Can't find the answer to your question?
If you have a question that hasn't been answered here, please feel free to contact us. We are here to help and will do our best to reply to your inquiry within 24 hours.
What is the difference between Moissanite and Diamond?
Moissanite vs. Diamond| Aspect | Diamond | Moissanite |
|---|---|---|
| Composition | Made of carbon, formed naturally under high pressure and temperature; can also be created synthetically. | Made of silicon carbide; primarily created in laboratories for jewelry. |
| Appearance | Classic sparkle with less colorful flashes. | Intense fire with a rainbow effect; more vibrant but can appear flashy to some. |
| Hardness | 10 on the Mohs scale (hardest natural material). | 9.25 on the Mohs scale; highly durable. |
| Brilliance and Fire | Balanced brilliance and fire for a timeless sparkle. | Higher brilliance and fire due to double refraction. |
| Price | Expensive due to rarity and traditional value. | Significantly more affordable. |
| Weight | Denser, making it heavier for the same size. | Lighter but visually similar in size when set in jewelry. |
| Color | Available in a range of colors; high-quality diamonds are prized for their lack of color. | Near-colorless but can show a slight yellow or gray tint under certain lighting. |
| Eco-Friendliness | Mined diamonds may raise environmental and ethical concerns; lab-grown diamonds are more sustainable. | Almost exclusively lab-grown, making it eco-friendly and ethical. |
What is the difference between Moissanite and Zirconia?
Moissanite vs Zirconia
Comparison of Moissanite and Zirconia
| Aspect | Moissanite | Zirconia |
|---|---|---|
| Composition | Made of silicon carbide; primarily created in laboratories. | Made of zirconium dioxide; a synthetic gemstone. |
| Appearance | Intense sparkle with rainbow fire. | Similar to a diamond but less brilliance and fire. |
| Hardness | 9.25 on the Mohs scale; very durable. | 8–8.5 on the Mohs scale; softer than moissanite. |
| Brilliance | High brilliance due to double refraction. | Lower brilliance compared to moissanite. |
| Price | Affordable compared to diamonds, but more expensive than zirconia. | Very affordable and often used as a diamond simulant. |
| Eco-Friendliness | Lab-grown, making it eco-friendly and ethical. | Lab-created, eco-friendly, and widely available. |
| Durability | Highly durable, ideal for everyday wear. | Less durable, prone to scratches over time. |